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Technology & SaaS

Process intelligence, data quality, and business intelligence for software companies that need to understand what's happening inside their operations — not just their product metrics.

What We've Seen in This Sector

Technology companies have data — product logs, process events, CRM records, support tickets, release histories. What they often lack is the structure to connect those signals into coherent operational intelligence. The analytics function gets built late, KPIs are inconsistent across teams, and process inefficiencies accumulate invisibly until they're large enough to hurt.

At Celonis, we worked directly with enterprise clients to surface those inefficiencies through structured process mining — identifying and quantifying operational losses using event log data. The aggregate across our engagements exceeded $32M in recoverable losses. At Singular (Flutter International), we operated inside a global SaaS platform managing data quality, product analytics, and cross-application reporting across 15+ distinct product lines.

We understand both the consulting-side view — diagnosing a client's process landscape from outside — and the internal view of living inside a SaaS product function for years. That dual perspective is rare.

$32M In process inefficiencies surfaced via Celonis EMS analysis
15+ SaaS product lines managed across data and analytics operations
4× Promoted inside a global regulated SaaS platform
EMS Celonis-certified process mining using production event log data

How We Help

From process diagnosis to reporting infrastructure — work that connects your data to decisions.

Process Mining & Analytics

  • End-to-end process analysis using event log data
  • Bottleneck identification and conformance checking
  • Celonis EMS implementation and configuration
  • Process documentation in BPMN / UML
  • Deviation analysis and root cause reporting

Data Quality & Governance

  • Data validation and quality frameworks
  • KPI standardisation across teams and tools
  • API integration mapping and data lineage
  • CRM and product data architecture review
  • Reporting infrastructure and data documentation

BI & Executive Reporting

  • Cross-functional dashboards (Tableau, Power BI)
  • Executive performance metrics and scorecards
  • Product analytics and feature usage reporting
  • Release and delivery performance tracking
  • Custom reporting pipelines for stakeholder needs

Clients & Organisations

Celonis

Celonis

Celonis is the global leader in process mining and execution management. We delivered analytics consulting engagements helping enterprise clients identify and quantify operational inefficiencies across their core business processes — surfacing over $32M in recoverable losses through structured EMS analysis.

Singular

Singular (Flutter International)

Singular is a global SaaS platform within Flutter International's technology stack. We were embedded in the product and data function for four years — managing data operations, product analytics, and cross-application reporting across 15+ applications in a compliance-heavy, multi-jurisdictional environment.

Need Sharper Process Intelligence?

Whether you're building your analytics function or diagnosing a specific operational problem — let's talk.

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